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Birnst
New Contributor

Windows 7 certificate errors connecting to Host

Rookie Admin here: I have several users with windows 7 machines (clients) who cannot connect to Hosts with GTMPC version 7.2. There are repeated certificate errors thrown, saying that it either can't find the cert, or that the wrong one is being used. If the user tries to connect to the same Host from a windows 10 machine (client) it connects just fine. We've tried pushing a mass update, but the machines that have version 7.2 on them won't accept the update. 

Any advice?

 

2 REPLIES 2
GlennD
GoTo Manager

Re: Windows 7 certificate errors connecting to Host

Hi @Birnst,

 

I apologize for any frustration this has caused. This support article will provide you with our new updated LogMeIn certificates: https://support.logmeininc.com/account-update-faqs#network-environment-updates

Glenn is a member of the GoTo Community Care Team.

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Birnst
New Contributor

Re: Windows 7 certificate errors connecting to Host

Hi GlennD!
Thanks for the suggestion, I'll work with my users to see if that helps, and if not, I'll post back here letting you know.
ttfn,
Birnst