(MORE ABOUT THE SAME PROBLEM:)
ADDITIONALLY, I went to the office to restart the crashed computer, and the screen appeared fine on that end but was frozen/would not allow any actions. I shut it down and restarted it twice. I also updated GoToMyPC and restarted.
Hoping to solve the crash issues, I set it to shut itself down at 2am and restart at 6am, thinking it would be refreshed by the time I logged in at 9. So this AM I connected via GoToMyPC, but the screen was already frozen, black, w/ messed up graphics and no menus (see attached).
I just spoke w/ someone at the office and the screen had the same appearance on their end -- black w/ strange graphics.
I need a solution! Anyone have a clue what to do to resolve this???