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can't connect to host

We have a few computers at our company using GTMPC  that often have connection problems.  The people working from home say they cannot connect to their host at the office.  The only ways I know how to fix it is either restart the PC, or restart the GTMPC service in the Windows administrative tools.  This is becoming a real nuisance.  The hosts are on Win 7, 64 bits.  One of the machines I just installed GTMPC two days ago, so I know it has the latest version.

Can anyone give me a better solution?