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Stephen Kundell
New Contributor

client crashes

PC anywhere client closes unexpectedly on one workstation running Win10. I am ok connecting with my Surface Pro on the same network, and with the android app. The machine attempting the connection has a Nvidia quadro K2200 . Is there a compatibility issue? That is the machine I really need to use. 
4 REPLIES 4
AshC
GoTo Moderator

Hi Stephen,
Were you working with PC Anywhere, or GoToMyPC specifically? 
There are no compatibility problems with that hardware that I'm aware of, though it never hurts to visit their website for any driver updates available.


Ash is a member of the GoTo Community Care Team.

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Stephen Kundell
New Contributor

updated drivers, same behavior. Referring to gotomypc of course, my error
Stephen Kundell
New Contributor

Just closes and asks me to reconnect.
AshC
GoTo Moderator

Could you please confirm what build is running on the Host side?

Also, see if disabling 'Direct Connect' in the GoToMyPC preferences 'Connection' category helps.



Ash is a member of the GoTo Community Care Team.

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