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New Contributor

multiple monitor question

At work I have one monitor in landscape and 1 in portrait.

At home I have the same.

When I try to log on from home, I get the main monitor when I log in.  Then I hold down shift and maximize the screen.  The main monitor (landscape) is fine but the second portrait monitor is cut off about 2/3 the way down and shows my cleints screen in that area.

Any suggestions to get the full screen on the second monitor?

3 REPLIES 3
LogMeIn Contributor

Re: multiple monitor question

Hi Marv,

Are both PC setups using identical display properties, as well as keeping the same screen dimensions?

New Contributor

Re: multiple monitor question

My office set up is

#2monitor in Landscape       #1 monitor in portrait      #3 monitor in portrait (set to mirror #1)

 

Home set up

#1 monitor in landscape    #2 monitor in portrait

 

All resolutions are same 1080 x 1920 for landscape and 1920 x 1080 portrait.

LogMeIn Contributor

Re: multiple monitor question

If both monitor setups are identical at both ends, then you should be able to maximize to mirror the Host onto the Client in full screen.  I would try to visit your client PC manufacturer's website to see if there are any video driver updates available.  After that, you can create a case with Customer Support by telephone so we may fully document both environments and escalate if needed.