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New Contributor

uninstall grayed out on windows 10

I am trying to uninstall gotomypc on windows 10.   When I go to the control menu/apps and list gotomypc, "modify" and "uninstall" is grayed out so that I cannot click the option to uninstall.  I also downloaded uninstall gotomypc and it lists as just this in my download folder, but clicking on  causes the application to try to install gotomypc again.  Please helpp
1 ACCEPTED SOLUTION

Accepted Solutions
LogMeIn Contributor

Re: uninstall grayed out on windows 10

@GregBeddor You may have an issue on that system, for which Microsoft has a tool to help uninstall programs:  https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

 

15 REPLIES
LogMeIn Contributor

Re: uninstall grayed out on windows 10

Hi Leah,
Sorry for any confusion there.
Since the problem began, have you attempted to reboot and retest the GoToMyPC removal?
Do you have current administrative rights on that PC to effectively manage or update installed applications?

New Contributor

Re: uninstall grayed out on windows 10

Hi, thank you for your response. Yes to both questions. I have also disallowed the computer on the web and then restarted the system. I have also made sure i have quit the application because it starts automatically upon restart. I cannot find where the application starts on start-up. It doesn't seem to be in the start-up menu.

Also, when i restart now it goes into the never never and fi ally asks for my login and passworx to complete the authorisation. I do appreciate your help on this!
LogMeIn Contributor

Re: uninstall grayed out on windows 10

LogMeIn Manager

Re: uninstall grayed out on windows 10

Hi, 

 

When searching for Add/Remove Programs in Windows 10 it will often open a new Apps & Features page instead. This page will show GoToMyPC but, it does not give you the option to uninstall the software. What you want to do is:

  1. Push the Windows button on your keyboard
  2. Type Control Panel
  3. Under Programs, select Uninstall a Program
  4. Locate GoToMyPC and select it
  5. Click Change
  6. Confirm you want to remove the application

 

Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: uninstall grayed out on windows 10

Tried your steps, but received the following error:

 

The installer has encountered an unexpected error

installing this package. This may indicate a problem

with this package. The error code is 2753.

 

Now what??

LogMeIn Contributor

Re: uninstall grayed out on windows 10

@Anon149038 Sorry for the error!

 

Exactly what operating system are you attempting to install GoToMyPC on?

 

Do you have any security software installed on the Host in question?

New Contributor

Re: uninstall grayed out on windows 10

I'm having this same issue in October of 2018.

Cannot remove GotoMyPC from my computer the unistall option is greyed out.

Using Windows 10 Home version.

LogMeIn Contributor

Re: uninstall grayed out on windows 10

@GregBeddor You may have an issue on that system, for which Microsoft has a tool to help uninstall programs:  https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

 

New Contributor

Re: uninstall grayed out on windows 10

Thanks Ash! That worked.