Forum Discussion

galmind's avatar
galmind
Active Contributor
6 months ago

Excusing an Attendee

I've noticed that occasionally, I will not be able to excuse an attendee during a training session.  Is there some reason for this?

  • KateG's avatar
    KateG
    GoTo Moderator

    Hi galmind Welcome to the GoTo Community, 


    What happens when you aren't able to dismiss an attendee? Is it possible you aren't the Organizer of the event? 

    • galmind's avatar
      galmind
      Active Contributor

      Hi Kate; 

       

      No, I am an Organizer but on a few sessions, when I click to excuse the individual, they simply show remaining as logged in.  

      • KateG's avatar
        KateG
        GoTo Moderator

        HI galmind , I haven't heard this before. Can you tell me a bit more about your set-up? I'd like to try and test it out. What type of device are you using for your trainings? Do you by any chance know how those you can't dismiss are connecting?