The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Refunds not Issuing
When I cancel a registration and enter a dollar amount in the refund box the registrant is not refunded. The registration payments are going through so I know I am connected with PayPal, but refunds are not working. How can I resolve this?
If you continue to see this behavior, I would strongly recommend re-linking the two accounts again. If you want to file a case with Customer Support they may be able to escalate the issue further, but re-linking is the first troubleshooting step.
3 Replies
If you continue to see this behavior, I would strongly recommend re-linking the two accounts again. If you want to file a case with Customer Support they may be able to escalate the issue further, but re-linking is the first troubleshooting step.
We don't get any error messages at all. I enter the refund amount and then nothing happens. New payments com in and we can refund through paypal. Since the payments received are working I hesitate to unlink and relink. I'd rather have a problem with refunds than the other way around.
