Broadband speed for running a webcam

[Innovation1]

I was running a webinar from our offices, the computer was Lan connected, when we first started the webinar we had a notification saying internet speed slow may affect the webinar, we immediately did a speed test  and the internet was running at 46Mbps during the webinar the webcam kept freezing, and the internet speed was still running at 46Mbps, what can I do to avoid this happening without turning the webcam off as viewers complain when the webcams are off.  

[KateG]

Hi @Innovation1 welcome to the GoTo Community. Have you verified that the system requirements have been met? 

[Innovation1]

Hello, 

Yes, all of the system requirements have been met.

We also get a message at the very launch of a webinar saying the internet speed is low and it may affect the webinar, as mentioned when I do a speed test it is running at 46/47Mbps what speed is optimum ?

[KateG]

Hi @Innovation1  46mps may be a bit slow if you are planning to use webcams and share videos. As the warning message indicates, you may experience issues.  You can disable any unnecessary apps while hosting the webinar, and avoid sharing webcams while presenting and sharing screens. You might also want to dial into the conference call instead of using the built-in VoIP.

[Innovation1]

Ok, what would be optimum speed for running a webinar using webcams and sharing screens.

Thanks

[KateG · Accepted solution]

@Innovation1 checking with the team, 46mpbs should be enough. It appears that something else, beyond the internet speed, may be causing the issue. If you are using Windows you may want to try this connection wizard to test your setup. If that doesn't help, you can reach out to customer support who can review your setup.