The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

Ken4's avatar
Ken4
Frequent Contributor
3 years ago

Charges related to Webcast Mode ... OpenVoice

Hello, We've only been using the GTW Webcast Mode which eliminates phone / dial in option for attendees but we've been getting a charge for minutes usage every month. Just wondering what the OpenVo...
KateG's avatar
KateG
GoTo Manager
3 years ago

Hi Ken4 thanks for the details here. 

Ken4's avatar
Ken4
Frequent Contributor
3 years ago

Thanks Kate,

 

Since we only pass out the dial in info to speakers on very rare occasions, is it possible since we host webinars with over 1,000 attendees at a time that some attendees could have connection issues, then contact GTW support and the tech support offers the attendees a audio option that's via phone but muted? just wondering. I know in the dashboard you can send an attendee phone audio access even though it isn't advertised (since we only offer webcast computer audio) 

Not sure if what I'm asking makes sense.

 

Thanks again

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Hi Ken4, hope you had a good weekend. It's not likely that support would offer a way to attend that the organizer has not supported. 

    • Ken4's avatar
      Ken4
      Frequent Contributor
      3 years ago

      Something is off, 8 Webinars/webcast we did in the first week of December all have charges of many minutes = 5,200

      But we only had one speaker on one webcast for 70 minutes. Testing the connections for all 8 activities we were on - on occasions. My best calculations is we should have only used up a total of 430 ish minutes. Do you think I should speak to someone in billing or tech support? 

      Thanks 

      • Ken4's avatar
        Ken4
        Frequent Contributor
        3 years ago

        Just an update, opened up a case to figure out what these 5,700 minutes of Integrated audio is for 8 Webcast (mode) we did in December. Long story short, since Webcast Mode doesn't offer attendee phone dial in info and we only had one speaker dial in for 1.5 hours of all 8 programs. Can't seem to figure out what these 5,700 minutes are.

        Also, our Webcast throughout the year also have these Integrated audio charges. Don't get me wrong, the charges are minimal but! still like to know what they are. 

         

        Thanks