Charges related to Webcast Mode ... OpenVoice
Hello,
We've only been using the GTW Webcast Mode which eliminates phone / dial in option for attendees but we've been getting a charge for minutes usage every month. Just wondering what the OpenVo...
Forum Discussion
Just an update, opened up a case to figure out what these 5,700 minutes of Integrated audio is for 8 Webcast (mode) we did in December. Long story short, since Webcast Mode doesn't offer attendee phone dial in info and we only had one speaker dial in for 1.5 hours of all 8 programs. Can't seem to figure out what these 5,700 minutes are.
Also, our Webcast throughout the year also have these Integrated audio charges. Don't get me wrong, the charges are minimal but! still like to know what they are.
Thanks
Hi Ken4 ,
I see from your support ticket a support agent is still looking into this, I'll keep an eye on the ticket to check it's progress.
In the subject line, "integrated audio" should be where I have "Open Voice"
Wonder, could there be some attendee devices not recognized in the Webcast Mode and fees apply just like minutes on a phone?
Not a panic but haven't heard back from anyone on this ticket
Last week heard back from Tech support via an email stating, The webinar was offered as toll free, reason for the charges. I replied back to tech support stating, Webcast Mode does not offer toll free or phone option to registrants/attendees only offers it as an option to Organizers/panelist so again, how can I have 5,700 integrated phone minutes since we only had one speakers for those events on for 120 minutes.
Last Friday I Asked the support person if we could set up a phone call to discuss. Haven't heard back yet
Still, nothing on this. Have been passed off to billing, billing passes off to tech support, sales etc. Seems no one can answer this question about charges
