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Forum Discussion
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the number of attendees by Phone
How can I find out how many attendees were in webinar by Phone?
Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
Hi - my company uses the attendance reports to give credit to those who log in to our webinars. The problem that we are having is that people who dial-in via their phones without loading the app are not shown on the reports thus they do not receive credit.
Is there a way to identify people who dial-in to confirm that they did attend the webinar?
Is there a way to identify people who dial-in to confirm that they did attend the webinar?
Hi Heather, sorry for the frustration.
With GoToWebinar only Panelists and Organizers are able to dial in unmuted, so this particular attendee must have been invited as one of those roles. Unfortunately, if a someone in either of these roles dials in and does not enter their individual PIN, it will not be possible to mute them via our software.
