Add closed captionings to Webcasts

GTWandGTSUser​ 

Thank you for sharing these details. I see that your issue has already been escalated internally, and I am following up with the appropriate team to get an update for you. 

I understand how important this is, especially given the impact on your webcast attendees. Thank you for your continued patience. 

KateG​  - this is not true. I ran a webcast yesterday, and there was no closed captioning. See below screenshot from an attendee yesterday. 

I worked for weeks to troubleshoot this with Level 2 support, but they did not fix it in time for our webcast with 2,000 people, and still have not resolved this. 

Hi mluong​ Welcome to the Community, 

9/12/2025: mluong​ an update to my post, you can find Closed Captions on classic version as well as the new version. It can be found by all attendees in the top right corner:

9/11/2025: Closed Caption is currently on all webinar types when joining a session with the new GoTo Webinar experience.