GoToWebinar API Support

[ltctech]

Hi,

It seems that the Access Token that's returned by the GoToWebinar API has increased from 28 chars to  909 chars sometime around 1AM PDT. It caused our systems to error out as it overflowed the database colum.

I have expanded the column in our database and it's now working again but why the sudden change? Do you really need an Access Token to be that long, especially one that expires within an hour? Ironically enough the Refresh Token that's valid for a month is still 32 chars.

Thanks.

[sannn1]

Hello,

I am trying to create a webinar event with API call https://goto-developer.logmeininc.com/content/gotowebinar-api-reference-v2#/Webinars/createWebinar

We want to add few additional fields for the event for internal mesuarment purposes, such as 'Event level', 'Pricing type' etc. But I couldn't find any way to add such custom fields to the event itself while making API create call. Is it possible to add custom fields to event and if yes how should I add/upate via API?

Also, the events created will be listed on a public website but the API call /Webinars/getWebinars doesn't provide Logo and Featured image parameters set in a event. Is there any different API call for that?

How should I get event logo, featured image along with custom fields above mentioned?

Thanks

[GlennD · Accepted solution]

Hi @ltctech 

For help with our API please reference this Help FAQ: https://developer.goto.com/support 

We do not provide support for the API here in the community.

Thanks!

[GokulHegde]

Hi,

I am facing a problem in refresh token.

I logged out from my main account and I was unable to use to the refresh token it was only 2 days.

I checked your document in https://goto-developer.logmeininc.com/how-get-access-token-and-organizer-key

I checked the response data in the above URL it said this “Refresh token identifier, valid for 30 days, or until product logout”.

Does this mean I need generate new response_key from OAuth2 using web browser.

[Lorenzo Masotti]

In the last few days I noticed that when I use the Create Registrant API command the API return me the follow message

{

    "asset": true,

    "status": "APPROVED"

}

and not

{

"registrantKey": 0,

"joinUrl": "https://......"

}

To retrieve the registrantKey and the joinUrl I need to retrieve all the registrants present in the webinar with Get Registrants command.

Is this a temporary issue or the developer team changed the Create Registrant API reponse ?

[be-pgaurav9]

Earlier Get Webinar API was providing a recordingAssetKey for each SIMULIVE webinar in response. Now, after the new API updates, the response doesn't have recordingAssetKey. 

Is there any way, other than Get Recording Assets  API, which provides associated reecordingAssetKey of SIMULIVE event?

[AshC]

@be-pgaurav9  All developer support requests must use the template located on the developer site you referenced:  https://developer.goto.com/support

Thank you.

[rhondachurchill]

I'm trying to create a GotoWebinar webhook but I'm getting 400 bad requests each time

this is my callBackUrl function

Route::get('g2w/webhook', function(Request $request) {
return response()->json([
'success'=>true
],200);
});
this is my post webhook creation request to https://api.getgo.com/G2W/rest/v2/webhooks

[
{
"callbackUrl":"https://website.com/g2w/webhook/",
"eventName":"webinar.created",
"eventVersion":"1.0.0",
"product":"g2w"
}
]
and always I get this error

{
"timestamp": 1609341614915,
"status": 400,
"error": "Bad Request",
"exception": "com.logmein.webhooks.exceptions.InvalidRequestException",
"message": "Invalid callbackUrl. callbackUrl not returning 200 OK as response. Please retry after sometime",
"path": "/v1/webhooks"
}

GotoWebinar webhooks documentation

[Slimpaul]

Hi,

I just started to work with the gotoWebinar API and just ran into some issues/problems.

Beside the various errors I got trying to authenticate via an access token (already made a support request) I asked myself if I just missunderstand the functionality of the API or I just need some advice.

What I plan is that I simply subscribe users to a webinar via a PHP script on my website.

So I started by creating the developer account, created an client and then starten using this guide and postman to get an access token.

The  "Obtaining an authorization code" works fine but i got stuck on the "Obtain an access token" part and after fiddeling around for some hours I just asked myself "Is this even possible what I try"? 

Because to make an API call I need a Access token .. to get an access token I need a authorization code. But the authorization code can only be obtained by call the URL with the clientId and the recirectUri and then log in and accept the required stuff.

But I want to make this calls via PHP,... first I thought "ok I just create the authorization code once and then use it in my php code" but in the documentation is written

You can now send the authorization code in exchange for an access token. Each authoization code can only be exchanged once. Any subsequent attempts will result in an error.

So I can't use it over and over again to get a new access token to make API calls. So how did this work?

my current state is that I make some calls via postman which leads to errors like

{
    "error": "invalid_request",
    "error_description": "Required parameter(s) missing or wrong."
}

Which are not really clear what is wrong or what is missing.

I mean I added everthing the documentation requested. 

grant_type : authorization_code

code: the auth code which is generated by the first link

redirect_url: https://www.getpostman.com/oauth2/callback

Sended via POST to https://api.getgo.com/oauth/v2/token

Basic Auth with username (client_id) and password (client_secret)

Maybe someone can bring some light into my dark 🙂

[AshC]

Hi @Slimpaul

For API related inquiries you'll want to use the support template / process available for developers on the following site:  https://developer.goto.com/support