How to make a really useful product not so.

Whatever happened to the good old GoToMeeting and Webinar?  Easy to use, intuitive.  Now there are so many "upgrades" with no usability.  I set up a webinar a few weeks ago (we do weekly ones) and had been advertising to folks, but now I can't log-in to do a simple status check.    The old icon doesn't work?  Come on, let's return to basic functionality.