The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Processing Time For Online Recordings?
Recorded a webinar today that was just over 4 hours. Online recording was enabled. How long is it, typically, before the online recording is ready? That's the one that has the webcams, and my pre...
Ethan Banks I apologize, that sounds longer than needed to process a recording.
In my experience, the processing time for Online Recordings should not be more than half the time of the original broadcast. If you have a stuck webinar processing online, please contact Customer Support at your convenience in order to create a case to fix (may require escalation).
Ethan Banks I apologize, that sounds longer than needed to process a recording.
In my experience, the processing time for Online Recordings should not be more than half the time of the original broadcast. If you have a stuck webinar processing online, please contact Customer Support at your convenience in order to create a case to fix (may require escalation).
This story has a happy ending. Just got my notification that the recording was available, and there it is in the video library. Hooray!
Thanks for the feedback, AshC.
