Forum Discussion

Fran_Simon's avatar
Fran_Simon
Valued Contributor
2 years ago

Recording link did not show up in follow up emails

HI, Yesetday the follow up email to those who attended and those who did not attend our webcast did not include the link to the recording. We've presented over 475 webcasts, so we know how to set t...
KateG's avatar
KateG
GoTo Manager

Hi Fran_Simon we were unable to find any issues using the Webinar key provided. A few questions for the first issue where the recording wasn't received: 

  • Was this for all devices, desktop, PC, Mobile? 
  • Approximately how many customers did not receive the email link? 
  • Can you provide a screenshot of the email? This would help us crosscheck in the backend to see what happened. 

On the second issue:

  • is it possible to send a copy of the email the way it was received and the way it should look for comparison? 
KateG's avatar
KateG
GoTo Manager
2 years ago

Fran_Simon the second issue with the hyperlinks has been resolved. For the first issue, are customers still not receiving the link to your presentation?