Yesetday the follow up email to those who attended and those who did not attend our webcast did not include the link to the recording. We've presented over 475 webcasts, so we know how to set the system to automatically include the link. This was not user error.
Also, the html links we add in the message are hot (hyperlinked) in the email message on PC and Mac, but not on mobile.
The webinar in question is 3926140947981079902.
Hi @Fran_Simon I'm checking with the team to get further insight into why your meeting link wasn't included.
For the second issue, HTML links not available on a mobile device, were the links previously available on mobile devices? Is it all mobile devices or just iOS or Android?
Hi @Fran_Simon we were unable to find any issues using the Webinar key provided. A few questions for the first issue where the recording wasn't received:
On the second issue:
@Fran_Simon the second issue with the hyperlinks has been resolved. For the first issue, our customers still not receiving the link to your presentation?