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krybarnold
Active Contributor

Registrant not showing up on attendee report

A registrant for one of our webinars swears up and down that they attended a webinar and submitted question(s) during the event, but the Attendee report and the Q&A report do not show the registrat as having attended at all or asked any questions.  Is there any other way I can research their attendance? Anyone I can reach out to in supoport to research?

 

thanks!

1 REPLY 1
AshC
LogMeIn Contributor

Re: Registrant not showing up on attendee report

Hi @krybarnold 

Do you know if the affected attendee was on a mobile device, using the desktop app, or the web app when they were in attendance?