Unable to share webcam

[SYZYGIA]

I want to use virtual camera in Gotowebinar, let virtual camera work with Vividcast, but when I turn on the virtual camera, it gives error message and doesn't let me use.

I need help with this problem.

[GlennD]

Hi @SYZYGIA, welcome to the community.

That error message suggests that another process/application is already accessing the virtual webcam that you are trying to select and that is preventing our software from accessing it. You will need to identify the other process/application and exit it first.

[SYZYGIA]

Thanks for your reply.

I go to computer settings\camera, in it I turned off any software that might have access to the camera.

After restarting my computer, I opened Gotowebinar again, start the virtual camera but he still shows the error.

I did not open any other software and camera.

[SYZYGIA]

I used to use GTM+TL5 for meetings and it worked well
I select virtual camera as output in TL5, then go to GTM to start virtual camera, this is the perfect way.

In the same environment and hardware, why can't I use GTW+TL5 now? it keeps telling me to initialize.

GTM+TL5(Working)

GTW+TL5(Not Working)