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New Contributor

Re: State/Country fields not populating properly

Thank you Ash, I appreciate it! I hope this makes it to the list for future improvements! Have a great day. 
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New Contributor

Re: State/Country fields not populating properly

I agree - Ash, whatever change was made needs to be reverted, it's a very unprofessional user experience for international customers and clearly whoever thought this was a good idea was completely out of touch with the user experience. The state/province requirement needs to either deactivate, or be replaced with an open-ended question.
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New Contributor

Re: State/Country fields not populating properly

I agree that the "other" field needs to be added back in.  Taking it out was a mistake.  Having to create a custom question is not a good alternative.
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New Contributor

Re: State/Country fields not populating properly

We are having the same problem, and it is mind boggling that GTW has not fixed this goof yet.  It used to work well -- now it looks like we don't know what we are doing.  It's not a difficult change -- at least add a dash at the top of the state list for those who are not in the US or Canada.  Most companies have a global audience these days.
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New Contributor

Re: State/Country fields not populating properly

@ash_cannon it does seem to me that this is more than just a feature request, it is a development blunder that needs to be fixed ASAP. A tool that is as sophisticated and costly as this should not have such a glaring issue that is pushed under the rug. 
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New Contributor

Re: State/Country fields not populating properly

Can we get this escalated up to a problem and out of the Idea category? I think many would agree with me, this is not a feature request, this is a problem that needs to be fixed by development ASAP!
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New Contributor

Re: State/Country fields not populating properly

I agree.  And I would like a statement from GTW on their intentions.
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Regular Contributor

Re: State/Country fields not populating properly

Any update on this? I get so much email from global participants. They end up not registering.
Fran Simon
Engagement Strategies
http://EngageStrat.com
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New Contributor

Re: State/Country fields not populating properly

I would like to know when this issue will be updated. Our webinars have worldwide registrants and we would like to see this fixed by early November before our next webinar. If you could please update this post on the fix date.
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Active Contributor

"State" information on registration form

We currently have "State/Province" as a required item on the registration form.  We have many registrants from Europe and other regions that do not have states and we've heard from many of them who are not happy that there is not a "none" or "not applicable" choice in the drop down menu, only US and Canadian states and Provinces.  This is also an issue that throws off our reporting and follow up because anyone registering from another country has to choose something that doesn't actually reflect where they are.  We often have meetups to follow up on a subject and we send invittes to people who are within 50 miles of where a particular meetup is taking place so it's important to us to have accurate information.

PLEASE take this request (and apparently many others you've received on this subject) under consideration! PLEASE add a "none" or "not applicable" option in the State/Province drop down!