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jansonn
New Contributor

Video library accessibility when cancelling the subscription

Hi, will the video library also be accessible when I cancel my subscription plan?

3 REPLIES 3
GlennD
GoTo Manager

Re: Video library accessibility when cancelling the subscription

Hi @jansonn, welcome to the community.

 

Reporting data and videos in your library are only accessible with an active subscription, so you will want to download both before you cancel.

 

Glenn is a member of the GoTo Community Care Team.

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EMatlock
New Member

Re: Video library accessibility when cancelling the subscription

If we reactive our subscription after cancelling, will the videos and reports be available?

GlennD
GoTo Manager

Re: Video library accessibility when cancelling the subscription

Yes, if it has not been too long.

 

Glenn is a member of the GoTo Community Care Team.

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