Is there a way to prevent these "silent listeners" from lurking in the background?
@HBrunddage The only way to make certain that there are no 'hidden' phone callers currently is to disable the phone dial in option when scheduling a regular webinar, or to utilize the Webcast scheduling version (which currently is VoIP only).
Hi
would it be possible to include callers who have not used audio pins in the attendee list like gotomeeting does, caller 1, caller 2 etc.
and them being able to dial *something to raise their hand too wouls be nice....
thanks
I too wish the phone-only callers could show up in the list, so we know somone is there.
I had two attendees, one logged in with a tablet, was able to see the webinar and was active with audio. In the Attendance report, they showed as Not attending. Any ideas what causes this result?
There have been some issues with the Attendance reports over the last few weeks. In most cases, the report is correct after a few days. GoTo is working on this issue.
Thanks, I thought it might be related to the divice they used to logon.
Unlike in gotomeeting, when users call in on the telephone in gotowebinar, they are not shown in the attendee list. Therefore there is no way to mute/unmute their mic. How do I correct this problem?
Thank you.
Get them to connect to the webinar through a web browser first, then select telephone for their audio choice.
@mschauber If you have a Presenter who needs to speak during your webinar, you can send them a Panelist invitation with the ability to mute their own phone lines. GoToWebinar was designed for attendees to watch and listen, but not necessarily speak freely, for which GoToMeeting was designed.