Let us help you investigate any bugs faster! Logs help analyze, troubleshoot and debug any problems you may encounter with the desktop app, and now you can easily save these files and send them over to our Customer Care agents. Read on to learn more about this feature and other audio improvements and bug fixes.
Access session logs
Voice Audio Engine upgrade (v1.19.1)
This build was deployed to customers beginning May 24 and ends June 1, 2018.
Accses Session Logs
Users can now easily pull their own logs and send them to a Customer Care agent! Previously, a LogMeIn agent had to walk users through manually pulling log files. Now, they can easily save, download and attach the log files in an email!
Windows: Click the Daisy icon in the system tray. Mac: SelectHelpunderMenuin the upper toolbar or right-click on the Daisy icon in the lower dock.
This will launch the Explorer (Windows) or Finder (Mac) window.
Email the log files to the agent responsible for your ticket.
Voice Audio Engine Upgrade (v1.19.1)
The integrated Voice Audio Engine (used to connect session participants to the audio conference) has been updated with the newest version (v1.19.1). This new audio engine will provide overall improvements to the audio conference and the quality during sessions.
Fix for users running a session with own conference call (private audio) unable to record the session
Fix for Mac users unable to invite attendees via email during a session
Fix for Mac presenters being prompted with the "Share my screen" window after selecting an item from the "Share" drop-down menu
Fix for "Share my screen" window crashing while creating thumbnails