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bd2
Active Contributor

Central shows user logged into pc, on pc no user logged in

On one particular Windows 10 pc via Central, it shows a user logged in.

On the pc no user is logged in, after starting / stopping Logmein or reboot same result.

Another user also logged into the same pc and now it shows two users logged into this pc.

How can I correct this?

Running version 12624.

4 REPLIES 4
bd2
Active Contributor

Re: Central shows user logged into pc, on pc no user logged in

Problem is still occuring.

Anyone have an idea what is wrong?

LogMeIn Contributor

Re: Central shows user logged into pc, on pc no user logged in

If you've already rebooted that PC, then seeing a user still listed as connected is not normal.  Are you able to get someone to that location physically to see if there's a problem with the PC itself?

bd2
Active Contributor

Re: Central shows user logged into pc, on pc no user logged in

Thanks AshC

The pc has been working normally with no errors, as far I can see. 

I had the user uninstal Logmein, reboot pc and reinstall, this afternoon.

It all seems to working properly at the moment.

I can log in and when disconnected, it shows no user connected.

I will continue to check it is behaving itself and will close the case in a few days if still ok.

Active Contributor

Re: Central shows user logged into pc, on pc no user logged in



LMI Support - This has seriously been an issue for the past three years we've used LMI.  When using the Central Page the green icon continues to show a user is logged into the server but no one is connected.  There needs to be a refresh period or something built into the application that refreshes the Central page.