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Active Contributor

Re: Logmein Antivirus and Windows 10 2004

Exactly the same. It was failing on the AV management screen. I remoted on and copied the files to find the error.

 

We at least need 3 things here:

 

1. A fix, preferably with the AV team preparing for the update before it is public.

2. Better error message reporting on the LMI AV page. It would have saved me so much time if I had a proper error message. I tried 4 times to download and run this using the AV management page. I ran updates (not 2004, this was before) on the machine too.

3. A message about not being compatible with Windows 10 2004 somewhere on the AV management page maybe?? We can check in advance then without wasting our time.

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Active Contributor

Re: Logmein Antivirus and Windows 10 2004

Well I just tried to push out the install to a pc I was having issues with and it worked.  Would have been nice if support would have updated this but I guess that may be asking for to much.

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LogMeIn Contributor

Re: Logmein Antivirus and Windows 10 2004

Yes, I can confirm the fix for this came out last week while I was away.  Thanks for your patience while we got up to speed. 

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New Contributor

Re: Logmein Antivirus and Windows 10 2004

Smiley Surprised