Showing results for 
Search instead for 
Did you mean: 
To help support our community and customers during the outbreak of Coronavirus (COVID-19), LogMeIn is providing free Emergency Remote Work Kits for Health Care Providers, Educational Institutions, Municipalities, Non-Profit organizations, and current LogMeIn customers. For more information please visit
Active Contributor

Re: Logmein Antivirus and Windows 10 2004

Exactly the same. It was failing on the AV management screen. I remoted on and copied the files to find the error.


We at least need 3 things here:


1. A fix, preferably with the AV team preparing for the update before it is public.

2. Better error message reporting on the LMI AV page. It would have saved me so much time if I had a proper error message. I tried 4 times to download and run this using the AV management page. I ran updates (not 2004, this was before) on the machine too.

3. A message about not being compatible with Windows 10 2004 somewhere on the AV management page maybe?? We can check in advance then without wasting our time.