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casascoco's avatar
casascoco
Active Contributor
7 years ago
Solved

Your session may have timed out or the host may have gone offline

The error occurs after opening the dashboard of the remote host using the logmein client software, then trying a remote connection from the dashboard.  The remote host says it is in session however w...
  • AshC's avatar
    AshC
    7 years ago

    casascoco  This could very well be caused by something on the host side, stopping the initial attempt. Please check that there are no pending OS updates. Could you reach out to Customer Support by phone when you have someone at one of the problem PCs to troubleshoot?

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

casascoco DaveSC  Debug logs could certainly lead to a fruitful ticket here.  Did you guys send those into support by chance?

DaveSC's avatar
DaveSC
Active Contributor
7 years ago

100's of our machines are running PoS tills and therefore running PoSReady 2009. I saw a posting on this community that had this same issue on XP and PoSReady2009 machines and the problem was the root certificate for XP had expired. Bear in mind PoSReady2009 is still supported by Microsoft. 

The link for this discussion is, "https://community.logmein.com/t5/LogMeIn-Central-Discussions/LogMeIn-Central-machines-dropping-offline-Can-t-reach-support/td-p/111459". The link within is no longer available.

Based on this, can anyone suggest if this is the issue and how the PoSReady2009 Root certificate could be updated?

 

I have litterally 100's of machines out there with this problem running PoSReady 2009.

 

Any help/advise very much appreciated.

  • casascoco's avatar
    casascoco
    Active Contributor
    7 years ago

    DaveSC Thank you for the update! Please follow up once you hear something from support.

  • DaveSC's avatar
    DaveSC
    Active Contributor
    7 years ago

    Hi AchC,

     

    Sorry, the number of PoSReady 09 machines are minimal. The issue we are experiencing are on PoSReady 7 machines and Windows 10 machines. My mistake, this was a typo, albeit, we do have LogMeIn running on the PoSReady 2009 machines.

     

    My issue is currently being dealt with by LogMeIn support. Numerous logs have been provided together with screen shots. So hoping to get an answer soon.

     

    Thanks

     

    Dave

     

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    DaveSC  I am sorry we don't directly support machines running PoSReady 09 ourselves, but you may be able to complete the task in this manner:

    1. stop service
    2. in Device Manager delete all Hamachi-related interfaces (hidden devices too if any)
    3. run in admin cmd:  hamachi-2.exe --add-tap Hamachi
    4. insert a new line in h2-engine.cfg file:  Vpn.Reinstall 1
    5. restart the service