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Mathiau
New Contributor

2 Monitors - Diff res. - LogMeIn will not go full screen on 2nd monitor (1080 / 1440)

Hello everyone,
I am helping out my wife who's work is using LogMeIn for remote access into their office.

At home she has 2 monitors
1 - 24" 1080;p
1 - 27" benQ 1440p monitor.

We have her set up with 2 separate screen sessions, she has 2 monitors at work.

The issue is, the 24" 1080 screen can open full screen and looks fine. But the 1440p monitor, only goes up to 1920 x 1080 res and leaves a large black border around it.

Is this is a limitation of LogMeIn? Can it not scale 2 different resolutions or is it a limit of the "source" computer screen resolutions?

I was planning to buy her a 2nd matching 1440p monitor, but if LogMeIn wont scale to use 1440p.....no real point.

Appreciate the help.

3 REPLIES 3
Jamielogan
New Contributor

Re: 2 Monitors - Diff res. - LogMeIn will not go full screen on 2nd monitor (1080 / 1440)

Hi. 

 

I have this same problem. Did you manage to find a solution or work around? 

At the moment I either have a black boarder around my screen or I have to resize the resolution to 1900 x 1200 then the image is all burry.

 

I would be interested in anything you found out. 

 

Jamie. 

AshC
LogMeIn Contributor

Re: 2 Monitors - Diff res. - LogMeIn will not go full screen on 2nd monitor (1080 / 1440)

Hi @Mathiau , @Jamielogan  

If you're having display problems while using LogMeIn remotely, can you please confirm the current Host software version there? 

chris45
Active Contributor

Re: 2 Monitors - Diff res. - LogMeIn will not go full screen on 2nd monitor (1080 / 1440)

Hi,

I have the same issue.

The host software I am running is 4.1.0.14344 (Mar 12 2021 17:10)

 

Chris