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tardis61
New Contributor

Installed Monterey 12.0.1, LMIGUIAgent can't be opened

The prompt to update the Accessibility permissions comes up as soon as I enable LogMeIn. I have tried toggling the LMIGUIAgent in Security & Privacy under the Privacy / Screen Recording tab, but every time I toggle it I get the following message:

The application "LMIGUIAgent" can't be opened.

 

What is going on? Is the service missing? Is it a permission's issue? Can anyone offer any advice? LMI is not usable, and when it is turned on there is a window displayed that says LMI needs accessibility, and that window cannot be minimized, so the only solution is to turn off LMI.

 

I have even uninstalled LMI, rebooted, and reinstalled with the same result.

 

I am not a MAC person, but I have enabled logging and below are the last few rows from the LMI log:

 

Nov 24 17:15:10 logmeinserverctl[5573] <Info>: disable
Nov 24 17:15:10 logmeinserverctl[5573] <Info>:
Nov 24 17:15:11 logmeinserverctl[5573] <Info>: /Library/LaunchAgents/com.logmein.logmeinguiagent.plist: Could not find specified service
Nov 24 17:15:11 logmeinserverctl[5573] <Info>: Boot-out failed: 113: Unknown error: 113
Nov 24 17:15:11 logmeinserverctl[5573] <Info>: Could not find service.
Nov 24 17:15:11 logmeinserverctl[5573] <Info>: /Library/LaunchAgents/com.logmein.managepermissions.plist: Could not find specified service
Nov 24 17:15:11 logmeinserverctl[5573] <Info>: Boot-out failed: 113: Unknown error: 113
Nov 24 17:15:11 logmeinserverctl[5573] <Info>: Could not find service.

2 REPLIES 2
tardis61
New Contributor

Re: Installed Monterey 12.0.1, LMIGUIAgent can't be opened

Just to follow up, I contacted support and it took the agent about 15 minutes to fix my issue, but unfortunately I am not sure exactly what he did. Thank you LMI support for getting me back up and running!

AshC
LogMeIn Contributor

Re: Installed Monterey 12.0.1, LMIGUIAgent can't be opened

@tardis61  I'm glad we were able to assist in this case.  Do you have the case number so we can take a look at the solution details?