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Forum Discussion
Internet connection
when trying to log in to remote desktop, it says Logmein requires internet connection please check internet connection and try again. I have reset wireless connection and an connected but I am still getting this message and not letting me log on. what can I try
3 Replies
It sounds like you've identified the problem location / LAN. So in your case, it would be worth running a traceroute to these locations: https://support.logmeininc.com/rescue/faq/whitelisting-and-logmein-000055442
You could also try bypassing the wireless router, and/or contacting your ISP (if you've already tested the connection without any firewalls in the way).
- I've got the same problem since friday.
I've tried it from 3 computers, the host app is up and running and states its connected on all computers, and all shows up as connectable from the website.
But the client app wont log on from either pc, it only states it don't have internet connection, even though it clearly is online.
No updates or changes on the networks or in the os for either of the computers.
The client app on my phone works though... but that's not something to actually get work done through.
