when trying to log in to remote desktop, it says Logmein requires internet connection please check internet connection and try again. I have reset wireless connection and an connected but I am still getting this message and not letting me log on. what can I try
It sounds like you've identified the problem location / LAN. So in your case, it would be worth running a traceroute to these locations: https://support.logmeininc.com/rescue/faq/whitelisting-and-logmein-000055442
You could also try bypassing the wireless router, and/or contacting your ISP (if you've already tested the connection without any firewalls in the way).