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New Contributor

Invalid Email Format - Catalina OS

Everytime I try to log into the LogMeIn Control Panel to add a MacBook Pro to LogMeIn, it changes the structure of my email, preventing me from logging in.For example, I enter the administrator's email filahelp1@filahelp.com and password. After I hit Log In, it doesn't let me in and displays a different address filahelp1%40filahelp.com, hince the Invalid Email Format. No matter what I do, it defaults to the invalid email address.This is a new MacBook Pro (2019) with Catalina installed. I've tried everything from reinstalling the 64bit program to reimaging the whole machine. It does not ask permission to do screen recording because it only ask for that once I log in (which I cannot do). I finally installed Mojavi, installed and logged into LogMeIn, then upgraded to Catalina. Though the problem is solved, it took a VERY long route to get there. Someone please help with this issue and the "can't run in 2 locations simultaneously" issue from the toolbar icon.

4 REPLIES 4
New Contributor

Re: Invalid Email Format - Catalina OS

I am having the same issue with the invalid email format, it sure woudl be nice to get  a fix for this ASAP.

LogMeIn Contributor

Re: Invalid Email Format - Catalina OS

Hey there, sorry for the delay here.

 

I am trying to see if we can recreate this OSX experience in-house, to create a ticket for our dev team. 

LogMeIn Contributor

Re: Invalid Email Format - Catalina OS

Unfortunately we're unable to recreate this behavior ourselves.  If you could call directly into Customer Support from the affected machine, in order to collect log files there:   https://support.logmeininc.com/pro/help/how-do-i-contact-support 

New Contributor

Re: Invalid Email Format - Catalina OS

I'm getting the same error... Evidently they need to fix this... Screen Shot 2019-11-07 at 10.46.26 PM.png