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Active Contributor

LID CLOSED=BLACK SCREEN

This worked before. Lid closed and able to view my laptop @ work. Lid is set to do nothing. 

All the save power settings are off such as hybernate etc. 

 

In the most recent I get a black screen, but it was working fine

Using windows 10.

10 REPLIES 10
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LogMeIn Contributor

Re: LID CLOSED=BLACK SCREEN

@ANONIM666  Sorry, you previously posted into a GoToMyPC thread.  Was that the service you were using, or LMI Central?

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Active Contributor

Re: LID CLOSED=BLACK SCREEN

logmein central

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LogMeIn Contributor

Re: LID CLOSED=BLACK SCREEN

@ANONIM666  When you click on the blacked out screen, does it then activate for you?

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Active Contributor

Re: LID CLOSED=BLACK SCREEN

No, but it did use to work. I drove to the office to make sure there were no power outages etc. 

Not sure what changed but it did work.

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LogMeIn Contributor

Re: LID CLOSED=BLACK SCREEN

@ANONIM666  I checked to see if there were any programming changes, but couldn't find any relating to screen sharing.  Could you tell what Win10 version is running, and the PC hardware / laptop model?  This info may help understand what settings could have changed there.

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Active Contributor

Re: LID CLOSED=BLACK SCREEN

 

Capture.JPG

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Active Contributor

Re: LID CLOSED=BLACK SCREEN

USING LOGMEIN PRO BTW...
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Active Contributor

Re: LID CLOSED=BLACK SCREEN

Any advice on this ?

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LogMeIn Contributor

Re: LID CLOSED=BLACK SCREEN

@ANONIM666  Sorry, I have tested with my Win10 laptop but did not experience the same issue.  It may be worth creating a case with Support if we can't identify the Microsoft function that may be interfering with screen sharing.