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New Contributor

LMI dropping

Hi

 

I have a client that's been working from home for years with LMI without issues but the last 4 or 5 weeks now, LMI is dropping for her.   I'm not sure if it's her remote computer or her laptop she's using.  

 

are there any log files to see if I can pin point where things are coming from?   I think it's her computer because we use LMI on over 500 computers and servers and don't have an issue

 

Thanks

Mike

1 REPLY 1
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LogMeIn Contributor

Re: LMI dropping

Hi @FortifyIT

We do keep event logs that you may access at any time:  https://support.logmeininc.com/central/help/how-to-view-logmein-event-log-files-central-t-host-prefe...

 

One troubleshooting idea would be to have this laptop connect directly to the LAN instead of using WiFi (assuming they are currently wireless).