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MacOS Catalina Support

Does the current version of LogMeIn Pro support MacOS Catalina?

 

Just upgraded to Catalina last night and I am able to remotely connect to the device device, however, I cannot manage it.  When I connect to the device I just get any empty desktop image without any icon or ability to do anything with it.

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Active Contributor

Re: MacOS Catalina Support

Ok, I ran the uninstall script and completely removed logmein, downloaded it again and this time it comes up as the 64bit app version 4.1.7151.

 

Would be nice if LogMeIn was a little more clear about this!

35 REPLIES 35
Active Contributor

Re: MacOS Catalina Support

Starting with Mac OS Catalina there is no longer any support for 32bit apps. Until Logmein updates their software it will not work on Catalina. I am activly trying to find anything I can about the status of the Logmein client software update. Hopefully someone from Logmein will respond.

Active Contributor

Re: MacOS Catalina Support

open system preferences, privacy, screen recording, click LogMein . that worked for me. also I went to full disk access and allowed LogMein control panel.

Active Contributor

Re: MacOS Catalina Support

Roryknepp, does that work for both the client and control panel?

Active Contributor

Re: MacOS Catalina Support

I think Client is 32bit. so it needs an update. I don't use the client app on my iMac. since i log in from an ipad or iPhone.
Active Contributor

Re: MacOS Catalina Support

Ok, we use the Control Panel app as we support a few hundred remote PC's. Thanks, we'll just have to wait for LogMeIn to weigh in on the status of porting this to a full 64bit app.

Active Contributor

Re: MacOS Catalina Support

Do you know what effect enabling/disabling "Full Disk Access" has with LogMeIn?  I left it unchecked but everything seems to work fine for me...

 

I do constantly get an error "The app cannot run simultaneously in two different sessions." When I attempt to launch the Control Panel from the menu bar. If i quit and relaunch the LogMein Control Panel, it works but after a reboot, this issue comes up again.

 

Also for those saying the LogMeIn Client app is not 64-bit, mine is & works fine under Catalina. I would try to reinstall from LogMein.com

Active Contributor

Re: MacOS Catalina Support

Ahankins, as far as I know, full disk access is just as it sounds, if checked it allows logmein full access to your local disk.

 

I have not upgraded to Catalina for the simple fact that I support hundreds of remote users and I can't afford to lose access to logmein.

 

You might want to check if your client is indeed 64bit by following the below steps from OSXdaily... I update my client yesterday and it's still reporting 32bit.

 

http://osxdaily.com/2018/03/06/find-32-bit-apps-mac/

 

Regards

 

Active Contributor

Re: MacOS Catalina Support

Yeah, I'm sure it's 64-bit. It works under Catalina (wouldn't be possible if it were 32-bit). Also Apple Sytem Profiler confirms...  it's version 4.1.7151, check your version?

 

https://share.icloud.com/photos/0TGPXhJ1ng0h4_I0R4z8tobJw

 

I'm aware of what Full Disk Access permission does for certain apps, I just can't figure why LogMeIn would need this permission. Again, LogMeIn seems to work just fine without allowing this permission.  It's either a bug or there may be a feature of LogMeIn that I do not use that would require this permission. But remote access doesn't seem to be affected by it.

Active Contributor

Re: MacOS Catalina Support

It looks like we are talking about two different applications, you do have a 64bit client however the latest available DL for the Mac Desktop App is still only 32bit.