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Active Contributor

Mouse and Keyboard on host don't respond after Mojave Upgrade.

My client just upgraded his iMac to Mojave.   Now, when I remote in, neither the keyboard nor the mouse respond.  I can log in and see his desktop but have no control over either the mouse or keyboard. 

 

I've tried logging in from my MacBook, iPad and iPhone.   Same experience across all three of my devices.

 

I checked Privacy/Accessibility and the lmiguiagent is enabled.

 

Webroot is not running on my client's computer or mine.

 

Any ideas on what to try next?

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Active Contributor

Re: Mouse and Keyboard on host don't respond after Mojave Upgrade.

I fixed it...and it was embarrassingly easy.

 

Went into System Preferences -> Security & Privacy -> Privacy -> Unlocked -> unticked LogMeIn client -> reticked LogMeIn client -> Locked

 

That did the trick.  No reboot or reinstall needed.

 

3 REPLIES
LogMeIn Contributor

Re: Mouse and Keyboard on host don't respond after Mojave Upgrade.

@livinginfaith  Did you perform a ful uninstall / reinstall of the endpoint software on the Mac after upgrade?

Active Contributor

Re: Mouse and Keyboard on host don't respond after Mojave Upgrade.

Nope, but I'll try that. Thanks!
Active Contributor

Re: Mouse and Keyboard on host don't respond after Mojave Upgrade.

I fixed it...and it was embarrassingly easy.

 

Went into System Preferences -> Security & Privacy -> Privacy -> Unlocked -> unticked LogMeIn client -> reticked LogMeIn client -> Locked

 

That did the trick.  No reboot or reinstall needed.