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New Contributor

New Computer - Connection Frustration

After a  computer hardware failure, I needed to reconnect to LogMeIn Pro with a new system. When I attempt to log in with my existing credentials, however, I am confronted with a message that says I have no more active subscriptions.  But I can find no way to transfer the subscription from my old system to the new one.

 

In the list of computers for which I have subscriptions, my old system shows as "Off line," but I can see no way to delete the old system or transfer the license.

 

Any help appreciated

1 REPLY 1
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LogMeIn Contributor

Re: New Computer - Connection Frustration

@GeneC  I'm sorry about that, for all billing / licensing concerns please reach out directly to Customer Support:  https://support.logmeininc.com/central/help/how-do-i-contact-support