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Jasmine Park
New Contributor

Pin Number not Password

We have recently changed PC and now have to log into our computer with a pin number rather than a password. Sadly logmein doesn't recognise the pin number and the computer isn't giving us the option of choosing a password. Do we need to find an alternative way of remotely logging in or is there something within logmein that can help? Thanks

1 REPLY 1
AshC
LogMeIn Contributor

Re: Pin Number not Password

@Jasmine Park  You may need to re-install the LogMeIn desktop software onto the Host PC.  If you need help with this, and have access to the computer, feel free to call into Support for assistance.