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Problem with account holder

Last week we paid a logmein pro license for a year but it still doesn't work. I can't connect to a remote computer. (There was a problem connecting to the PC. Please try again.   Refresh)  And when I click for example on billing, I got an error message: (Only the Account Holder can purchase subscriptions for this account.)

But the account********** has been the owner since 2019, when we use logmein. Can you help us please?

LogMeIn Contributor

Re: Problem with account holder

Hi @MoraviaCans

Please go ahead and create a case with Customer Support so they can confirm your identity securely, then grant you access to the billing as needed: