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SR2
New Contributor

Submit a file for review

Hi -  work for a small company and working towards formalizing some of our processes and have a question around what happens if we suspect a file could be or contain a virus. We utilize Logmein for our virus protection and if we were to encounter a file that we are suspect of is there a formal way for us to submit that file for review or validation that a virus either exists or it doesn't?

 

Thanks in advance

1 REPLY 1
AshC
LogMeIn Contributor

Re: Submit a file for review

@SR2  What you can do is 'acknowledge' the malicious software that the AV picks up, but there's isn't a 'report' option that users can manually activate. 

 

Should you come across a false positive however, Bitdefender requests that those reports enter here: https://www.bitdefender.com/consumer/support/answer/29358/