your connection to the remote computer has been lost - logemin pro error

[Sameervaidya1]

Hello getting the below eror. Please help me solve this.

your connection to the remote computer has been lost

LogMeIn Remote Control Client
Copyright (C) 2003-2019 LogMeIn, Inc. Patented and patents pending.
Host reports version 12382.
Client version 4327.

Connecting...
pascrida17-lvcutuhzel.app01-33.logmein.com (64.94.18.129), port: 443
Connected.

Negotiating SSL...
SSL connected and negotiated the following cipher:
Key exchange: Unknown, 2048 bits
Data encryption: ECDHE-RSA-AES256-GCM-SHA384, 256 bits

Host SSL certificate verified.
Certificate issued to computer: *.app01-33.logmein.com
Certificate issued by: GlobalSign RSA OV SSL CA 2018

Authenticating...

Error occurred:

[AshC]

@Sameervaidya1 Are you able to reboot the host PC and test the remote connection again? 

[Sameervaidya1]

it is the same even after the reboot.

[AshC]

OK, if you consistently see this message after a full reinstall then go ahead and call Customer Support to gather the logs for an investigation.