cancel
Showing results for 
Search instead for 
Did you mean: 
diggio
New Contributor

Black screen when using remote control on RDP connection to Windows Server 2016

Our end users log into terminal servers via RDP. When we use LogMeIn Rescue, the remote control will typically start with a black screen (not always but it happens almost every time). I can see their cursor moving around but the screen is black. We can get the black screen to stop by ending remote control and launching remote control over and over again until it finally works. This only happens when we are remote controlling an RDP session, other Windows hosts work 100% of the time. We've tried changing the color quality but it doesn't appear to solve the issue.

Mouse moving on customer session:

Xvc77R06vj.gif

Relaunching remote control to fix it:

KNrUNyYHVs.gif