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Sahara707
New Contributor

Computer Icon Doesn't Turn Green When Associate is online

Computer Icon Doesn't Turn Green When Associate is online

Others turn green when they log in. New computer, is there something to turn on when the user signs on so the computer icon turns green and you know they're online Thank you!

3 REPLIES 3
AshC
LogMeIn Contributor

Re: Computer Icon Doesn't Turn Green When Associate is online

Hi @Sahara707 

Do you know if this user is connecting through a VPN, or behind a firewall that might restrict outbound communications? 

Rhett1
New Contributor

Re: Computer Icon Doesn't Turn Green When Associate is online

Thasnks for sharing this question and Same issue still no fix to this.

AshC
LogMeIn Contributor

Re: Computer Icon Doesn't Turn Green When Associate is online

@Rhett1  Can you also answer the above questions so we can learn a little more about your environment?