cancel
Showing results for 
Search instead for 
Did you mean: 
New Contributor

LogMeIn will not connect and is still running

this is the screenshot of what I get after I receive the 6 digit code. It takes longer to connect to the session. I am using a desktop Dell computer running Windows 10LogMeIn_ScreenShot.jpg

8 REPLIES 8
LogMeIn Contributor

Re: LogMeIn will not connect and is still running

Hi Bruce,

Have you ever connected successfully before?

Have you tried rebooting the affected PC and then connecting again?

 

New Contributor

Re: LogMeIn will not connect and is still running

Hi ,

 

The same issue for me too. The user is waiting for the technician to connect and the console could not connect to the user PC.

The issue started from 2 days before.

Tired with 3 different windows 10 PC  with 3 different network, all have same issues.

Also raised it with Logmein support, the response was to Whitelist the Logmein sites and service in Firewall

In this case i dont have a firewall and using the logmein rescue for more than 3years in the same PC harware and network.

LogMeIn Contributor

Re: LogMeIn will not connect and is still running

@Mohanraj  I think it would be best to call directly into Customer Support so that we may fully document the problem environment.  There is certainly not enough detail via email support for us to diagnose a new problem such as this.

New Contributor

Re: LogMeIn will not connect and is still running

@Mohanraj - what is your best phone number to reach you? Please send to bcole@plumcom.ca if that's easier.

thank you

Bruce

LogMeIn Contributor sv5
LogMeIn Contributor

Re: LogMeIn will not connect and is still running

Hello!

Could you provide some additional information?
Do you experience it with all of your technicians, if so, do they have win 10?
What is the impacted OS version numbers?
What is the TC version number? Do they use Desktop TC or browser based TC?
What kind of applet do you use when experience this issue? Unattended, Instant Chat, Generic Applet?

Thanks

New Contributor

Re: LogMeIn will not connect and is still running

416-616-8355 

New Contributor

Re: LogMeIn will not connect and is still running

Yes, several Microsoft techs tried to use it over a period of a week.

I'm using Windows 10 desktop. 

is this the info you need:

    Device Settings:

Product ID: 0031-20471-20000-AA681

System type: 64-bit operating system, x64 based processor

Windows specs:

Windows 10 Pro

Version 1809

Installed 2019-01-10

OS Build: 17763.437

LogMeIn Contributor sv5
LogMeIn Contributor

Re: LogMeIn will not connect and is still running

As a workaround you can hold-start the session once or twice and the connection should be ok after it.