Forum Discussion
LogMeIn will not connect and is still running
this is the screenshot of what I get after I receive the 6 digit code. It takes longer to connect to the session. I am using a desktop Dell computer running Windows 10
Hello!
Could you provide some additional information?
Do you experience it with all of your technicians, if so, do they have win 10?
What is the impacted OS version numbers?
What is the TC version number? Do they use Desktop TC or browser based TC?
What kind of applet do you use when experience this issue? Unattended, Instant Chat, Generic Applet?
Thanks
Yes, several Microsoft techs tried to use it over a period of a week.
I'm using Windows 10 desktop.
is this the info you need:
Device Settings:
Product ID: 0031-20471-20000-AA681
System type: 64-bit operating system, x64 based processor
Windows specs:
Windows 10 Pro
Version 1809
Installed 2019-01-10
OS Build: 17763.437
As a workaround you can hold-start the session once or twice and the connection should be ok after it.
