@Aries_LMI The Accessibility permissions on Mac should be the only hurdle to overcome there. Agents using Rescue to connect from Macs should utilize the beta version we just released (in this thread).
I'm running the beta version of the Technician console on a Macbook Pro with the m1 processor running Big Sur. The console freezes every time I try to connect to a client's computer. Is this a compatibility issue with the new processors on the Macs? Any plans for an updated version of the console for M1 based Macs?