The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Bring Back All Color Quality Options
Starting about a couple weeks ago, when I connect to client computers there are only the 3 highest color quality options available to select. There used to be 6. Typically I would set the q...
Hi remoted
Yes, our team based the decision on comparing the actual data use of the different options. HD quality provides the least amount of latency and the smoothest transition with an automatically adjusting resolution. We recommend these steps to improve your connection when needed: https://help.logmein.com/articles/en_US/FAQ/How-can-I-speed-up-my-connection-to-the-host-computer-en1/?q=slow&l=en_US&c=products%3Almipro2&fs=Search&pn=1
While attempting to provide the best expirience is great for a NetFlix streamer, it is NOT the primary concern of one of your largest customers. Bandwidth is.
Question:
Is this setting possible to set in Central for all agents?
Adjust your network connection speed to achieve optimal performance during remote control.
- On the Remote Control toolbar, click Options > Network and select Slow to optimize your connection on lower speed connections
