Starting about a couple weeks ago, when I connect to client computers there are only the 3 highest color quality options available to select.There used to be 6.Typically I would set the quality to the lowest color option to improve the speed/responsiveness of the connection since I don't need the full video quality. Anyone know how to get all of the options back? Or has LogMeIn done away with the lower quality settings? *** UPDATE *** 2/1/2019So this still seems to be an issue. I just wanted to repost my work around on the top message for anyone that might not read through the whole thread: For anyone that needs the lower video quality settings, here is a link to the last version of the Client app (1.3.3987) that had all 6 video quality settings. Files are in a ZIP with a README file detailing how to run the old version. The first time it launches, it will notify about an available update. Make sure to select "skip this update". Hopefully this will hold us over until LMI can get their act together and provide us the tools we need, especially since they keep jacking their prices up on us. https://1drv.ms/f/s!AtQflLceTy6fojN0KnGOKgZ3XwGM

So the lower quality options are gone for good? That's disappointing. The lower quality options made a significant difference in connection performance when working with clients that have poor internet connections. Seems like it would be easy enough to leave the options in place for those that need it. Please pass on my thoughts to whom it may concern. I'd love to get the lower quality video options back.

I understand that Higher quality settings are perferred by customers but only when bandwidth permits....All you have succeded in doing is elminating the ability to utilize your offering on slow locations. It is now basically unusable on 75% of the 13,000 locations we utilize you for.This change is complete garbage and was not thought out very well."Upgrades" what a load of BS. AshC, I'm not mad at you as you were not the one to implement this change, it has just made our lives a living hell.

This is not acceptable as we have several machines on networks with less than ideal bandwidth. Our customerbase is well over 10000 machines. We never use the higher resolutions because we are remotely supporting these machines - not streaming video or gaming. Please add black and white back to the options.

Add me to the list of unhappy. With 10k units over CELLULAR connections, this is a huge impact on us!

I too am disappointed with this change. I don't see any reason why the lower color quality settings had to be removed simply because some customers use the higher quality settings. From a support perspective, it makes resolving issues remotely much more difficult due to the lag alone. This change literally makes my job harder.

Bring Back All Color Quality Options

49 Replies

techonecs
New Member
6 years ago
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Thank you sir! That is 10x better...I use the speed just above black and white and the response time is far far better than it was with the lowest available on the later versions of the client.

Thanks again!
mporternl
New Contributor
6 years ago
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In all my dealings with LogMeIn I've never had an "Account Manager" but now they're trying to sell me something, I get an email from an "Account Manager" maybe we can all drop him an email regarding this issue seeing tech support won't listen.

Ted Gledhill | Principal Outbound Account Manager- LogMeIn Central
320 Summer St., Boston MA. 02210
O: 1-781-850-1373 | M: 1-617-633-4339
www.logmein.com/central
SCS27
New Contributor
6 years ago
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Just wanted to +1 on the votes for bringing back B&W mode. We have users sharing a single cell connection in remote locations, and my go-to fix to make remote support workable was scaling back to B&W visuals. The current color setting options have worse performance on low-bandwith connections, without question. Please bring the option back.
sikiwawa
Active Contributor
6 years ago
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Hi All,

Does anyone has an older Mac client with version earlier than 4.1.0.6901 which has the 6 colors options such as black & white and grayscale color options

Appreciate a lot your help!

Regards,
sikiwawa
Active Contributor
6 years ago
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Hi,

Anyone who has an older Mac client which has the 6 color options?

Regards
sikiwawa
Active Contributor
6 years ago
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Hi All,

I am a new user of logmeinPro and I am absolutely disappointed with the lag i am experiencing when trying to work remotely from my home (over 2Mbits/sec connection)
I found this thread while looking for solutions to resolve the lagginess. I really can't understand how the product team can remove a much needed feature! a total disconnection from the customer base! I am even more upset by the replies to the concern of LMI customers requesting the return of this feature, a total disrespect! What kind of support is this?! better to remove links for support, suggest a feature... as they are complete jokes and replace them with link "our way or the highway"

Well, it is going to be the highway and I definitly will not renew my subscription if I don't see a value in LMI which as IT support guy this means all the options I need to make my remote work lag free!

My 2 cents
Joel9
Active Contributor
6 years ago
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Further
1) it is remotely possible that setting up the netwrok settings for very slow, will give the same effect.
But even if this is true (didnt check), it is yet another example of an evil-Microsoftish type hell setting.
You got thousands of long time users. always using grayscale on slow connections.
Most will not notice this option. and will just suffer.
"lets impose a setting on you which you will never use, but my arse will be covered"

Even if true, what is the stupid value of changing the solution to what some clueless programmer thinks is more elegant???

so I have been suffering for two years now. why? for what end?

2) I am in great doubt it works. I think the "Data calculation" was wrong.
it is manifestly slower with the new program. what the hell
Joel9
Active Contributor
6 years ago
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GlennD wrote:
Hi Taube022

"I have a hard time believing the data showed your customers didn't use the lower color options enough to keep them." This is not what I said. Our team compared the amount of data being transmitted using the different options and found that grayscale was not more efficient, that is why it was removed.

GlennD I am telling you as a user of many years that grayscale is patently faster. By far.

I am a programmer myself, and I can imagine 100 ways how your team's data led them to a factually wrong conclusion. But this is ridiculous.

Do you really think that all those posters here suffer from delusions? It is always possible. But those data can misled for all kinds of reasons.

do not be MIcrosoft please. with the habit of nonchalantly trampling on client wishes and being unanimously hated by expert users with a veagnance. Not that I am suggeting the comparison seriously. I am not. It just bourhgt the Microsoft hate & habits to mind. Change everything you can, to harass and inconvenient users as much as possible. Maybe to break their independence. THeir souls or something... sorry for sidetracking haha
Joel9
Active Contributor
6 years ago
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Ericatdmi

you are my god. You have no idea how helful this is.

Regfering to guy on page 2 with the old version
travisp
New Contributor
7 years ago
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so what does your data suggest is the cause for improved performance (real world use like all the people experience) when using gray scale? What is the benefit to LMI to remove / support such a feature. I would agree all the different options LMI had were probably too much, but the BW experience for IT support of systems with slow bandwidth was far more effecient and helpful.

Has no one from LMI not experienced the demonstrative difference? Would it be that problematic to reintroduce it and support it?

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Bring Back All Color Quality Options

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