Since about 13:00 I have had reports that we cannot connect to any of our devices.
I have confirmed this is the case. We can access the 'dashboard' but cannot remote, file transfer, or access the remote CMD. We have tried via the APP and website. The error is across all users and devices in our account, the error is:
Host SSL certificate verified.
Could you please advise on any issues? The GoTo Status page lists everything as operational.
Solved! Go to Solution.
Looks like they've updated the status page now and I have receive an email from the notification system.
New incident: Investigating
We are actively investigating reports that some GoTo Pro/Central customers may be experiencing issues while starting the remote sessions.
Our engineers are working to resolve the issue and will provide another update shortly
Apr 18, 12:40 UTC
Anyone needing urgent access to a remote Windows device can use the website, within the 'Computer Management' page there is a web based 'Command Prompt' which spawns PowerShell.
Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Apr 18, 2023 - 13:02 UTC