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HappyHippo's avatar
HappyHippo
Contributor
3 years ago
Solved

Can no longer control any of ours devices

Hi,

 

Since about 13:00 I have had reports that we cannot connect to any of our devices.

 

I have confirmed this is the case. We can access the 'dashboard' but cannot remote, file transfer, or access the remote CMD. We have tried via the APP and website. The error is across all users and devices in our account, the error is:

Host SSL certificate verified.
Connection failed.

 

Could you please advise on any issues? The GoTo Status page lists everything as operational.

 

Thanks,

  • josephbevanko's avatar
    josephbevanko
    3 years ago

    they just updated the status page. They are aware and working on it. 

13 Replies

  • josephbevanko's avatar
    josephbevanko
    Active Contributor
    3 years ago

    Confirmed. I am able to connect to computers again and remote control. 

  • jaymoore74's avatar
    jaymoore74
    New Member
    3 years ago

    same exact issue; started today. all PCs all locations (different firewalls)

  • HappyHippo's avatar
    HappyHippo
    Contributor
    3 years ago

    New update:

    Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

    We will provide another update shortly.
    Apr 18, 2023 - 13:02 UTC

  • HappyHippo's avatar
    HappyHippo
    Contributor
    3 years ago

    Anyone needing urgent access to a remote Windows device can use the website, within the 'Computer Management' page there is a web based 'Command Prompt' which spawns PowerShell.

  • HappyHippo's avatar
    HappyHippo
    Contributor
    3 years ago

    Looks like they've updated the status page now and I have receive an email from the notification system.

     

    https://status.logmeinaccess.com/ 

     

    New incident: Investigating

     

    We are actively investigating reports that some GoTo Pro/Central customers may be experiencing issues while starting the remote sessions.
    Our engineers are working to resolve the issue and will provide another update shortly

    Time posted

     

    Apr 18, 12:40 UTC

  • josephbevanko's avatar
    josephbevanko
    Active Contributor
    3 years ago

    they just updated the status page. They are aware and working on it. 

  • josephbevanko's avatar
    josephbevanko
    Active Contributor
    3 years ago

    My only concern is that the status page still shows all systems green. Makes me think they are no working on it yet.