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MotionMatt
New Contributor

Can't drag objects from one screen to another remotely without stopping

One day I was able to drag objects from one screen on my remote PC(Windows 10) to the other screen, then one day I cannot without stopping first. Seems like this happened when I started using the Mac version of LogMeIn client. For example, I can click and drag a Windows Explorer window from one screen to another, but when the window is halfway between the 2 screens it stops, I must 'unclick', drag my mouse pointer to the destination screen and continue to click and drag.  Very annoying. Both my Mac and the remote PC are running 2 monitors and I have LogMeIn set to Multi-Monitors.

7 REPLIES 7
AshC
GoTo Moderator

@MotionMatt   If this used to work previously from your Mac client, have you done any troubleshooting such as rebooting or re-installing the Host software itself? 


Ash is a member of the GoTo Community Care Team.

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MotionMatt
New Contributor

Prior install was the Windows 10 client. Got a Mac, installed the Mac client, then started experiencing this problem, but I can't be certain it started with the Mac. Guess I'll try powering up my old Windows system and see if I still see the problem there.  If so I'll try an uninstall/reinstall on the Mac.

MotionMatt
New Contributor

uninstalled, rebooted, reinstalled, still seeing the same problem.

MotionMatt
New Contributor

I tested this on the Windows 10 version of the client and was able to drag objects from one screen to another smoothly so this would appear to be a flaw in the Mac version of the client.

PatrickV83
New Contributor

I have a user with the same problem is there a solution for this?

BillySmilovsky
New Contributor

I have exactly the same problem, started about 6 months ago, and has never worked since

 

Also finding Logmein very unstable lately

 

 

scastillo
New Contributor

I am having the same problems. Is there a solution for this? It is taking longer to do my job and am getting frustrated.