The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

MotionMatt's avatar
MotionMatt
New Contributor
5 years ago

Can't drag objects from one screen to another remotely without stopping

One day I was able to drag objects from one screen on my remote PC(Windows 10) to the other screen, then one day I cannot without stopping first. Seems like this happened when I started using the Mac version of LogMeIn client. For example, I can click and drag a Windows Explorer window from one screen to another, but when the window is halfway between the 2 screens it stops, I must 'unclick', drag my mouse pointer to the destination screen and continue to click and drag.  Very annoying. Both my Mac and the remote PC are running 2 monitors and I have LogMeIn set to Multi-Monitors.

10 Replies

  • MotionMatt's avatar
    MotionMatt
    New Contributor
    2 years ago

    my solution was to switch to Splashtop Business for remote access

  • Mclo's avatar
    Mclo
    New Member
    2 years ago
    Were you able to find a solution to this?
  • I am having the same problems. Is there a solution for this? It is taking longer to do my job and am getting frustrated.

  • BillySmilovsky's avatar
    BillySmilovsky
    New Member
    4 years ago

    I have exactly the same problem, started about 6 months ago, and has never worked since

     

    Also finding Logmein very unstable lately

     

     

  • PatrickV83's avatar
    PatrickV83
    New Member
    4 years ago

    I have a user with the same problem is there a solution for this?

  • MotionMatt's avatar
    MotionMatt
    New Contributor
    5 years ago

    I tested this on the Windows 10 version of the client and was able to drag objects from one screen to another smoothly so this would appear to be a flaw in the Mac version of the client.

  • MotionMatt's avatar
    MotionMatt
    New Contributor
    5 years ago

    uninstalled, rebooted, reinstalled, still seeing the same problem.

  • MotionMatt's avatar
    MotionMatt
    New Contributor
    5 years ago

    Prior install was the Windows 10 client. Got a Mac, installed the Mac client, then started experiencing this problem, but I can't be certain it started with the Mac. Guess I'll try powering up my old Windows system and see if I still see the problem there.  If so I'll try an uninstall/reinstall on the Mac.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    MotionMatt   If this used to work previously from your Mac client, have you done any troubleshooting such as rebooting or re-installing the Host software itself?