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Cannot Connect to LMI Client

I am trying to connect to two clients in the same office. I can access the Dashboard, Command Prompt, File Manager, but cannot use Remote Control feature from client app or web.

I get the login screen, which runs through its process of verification and authentication, and the disconnects the session.


Details below:

LogMeIn Remote Control Client
Copyright (C) 2003-2022 LogMeIn, Inc. Patented and patents pending.
Host reports version 14582.
Client version 5282.

Connecting... (, port: 443

Negotiating SSL...
SSL connected and negotiated the following cipher:
Key exchange: TLS_AES_256_GCM_SHA384, 2048 bits
Data encryption: TLS_AES_256_GCM_SHA384, 256 bits

Host SSL certificate verified.
Certificate issued to computer: *
Certificate issued by: GlobalSign RSA OV SSL CA 2018


Connection refused.
Another remote control client is connected from


My users is a domain admin and have full rights to both PCs in question. There are 14 other devices at this site that do not share this issue. I was able to connect to both computers up until a few months ago. I have reinstalled the application on the desktops as well trying to update the app, which is up to date.


Any assistance would be appreciated. While I am able to access these PCs using RDP, it doesn't allow for interactive troubleshooting with the users.