Negotiating SSL... SSL connected and negotiated the following cipher: Key exchange: TLS_AES_256_GCM_SHA384, 2048 bits Data encryption: TLS_AES_256_GCM_SHA384, 256 bits
Host SSL certificate verified. Certificate issued to computer: *.lmi-app14-05.logmein.com Certificate issued by: GlobalSign RSA OV SSL CA 2018
Connection refused. Another remote control client is connected from 18.104.22.168.
My users is a domain admin and have full rights to both PCs in question. There are 14 other devices at this site that do not share this issue. I was able to connect to both computers up until a few months ago. I have reinstalled the application on the desktops as well trying to update the app, which is up to date.
Any assistance would be appreciated. While I am able to access these PCs using RDP, it doesn't allow for interactive troubleshooting with the users.